If your scooter keeps dying or cannot be fully charged, you will need to start with charger. Poor connection or defective adaptor, then we may need to diagnose the battery pack.
Plug & Unplug charger from wall outlet, check if the indicator is working, and the scooter connection is loose or the pins are blocked by some foreign object. These situations may cause battery doesn’t charge.
NOTE: Make sure you are using the correct charger with the correct battery or you can cause damage to the battery pack.
If the charger is working properly but your motorcycle continues to stay below its charge range, follow these step below for troubleshooting.
NOTE: Check battery pack history. How long the battery is left uncharged? Just two days ago, last week, or more than 6 months? Battery should be charged after each use or every 30 days when in storage. If you have not charged it for more than 6 months, it is most likely to be deactivate or defective.
If the above troubleshooting methods failed to resolve your concerns, please email firstname.lastname@example.org to open a support ticket. In order to expedite the process, please provide the following information:
Original Koppla Order # or Frame ID (if available)
Scooter Model and Purchase Year
Description of Problem (attach pictures and videos if possible)
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