electric scooter battery

My Koppla Scooter Not Charging - What To Do

April 14, 2020

My motorcycle or scooter battery won’t hold a charge

My battery weak or dead overnight or after the scooter sits for a while

If your scooter keeps dying or cannot be fully charged, you will need to start with charger. Poor connection or defective adaptor, then we may need to diagnose the battery pack.


Plug & Unplug charger from wall outlet, check if the indicator is working, and the scooter connection is loose or the pins are blocked by some foreign object. These situations may cause battery doesn’t charge.

NOTE: Make sure you are using the correct charger with the correct battery or you can cause damage to the battery pack.


If the charger is working properly but your motorcycle continues to stay below its charge range, follow these step below for troubleshooting.

  1. Fully charge the motorcycle battery for the entire required duration (8-12hours).
  2. Take your motorcycle out for a ride and note how far you get when the first battery bar goes out. If it is less than 1 mile, your battery may be poor.
  3. When you return, plug the charger in and note the following:
  • What lights are shown on the charger?
  • Does the fan turn on?
  • Approximately how long the charger turns green. If it’s less than 10 minutes, your battery may be poor.

NOTE: Check battery pack history. How long the battery is left uncharged? Just two days ago, last week, or more than 6 months? Battery should be charged after each use or every 30 days when in storage. If you have not charged it for more than 6 months, it is most likely to be deactivate or defective.

If the above troubleshooting methods failed to resolve your concerns, please email to open a support ticket. In order to expedite the process, please provide the following information:

Contact Information

Original Koppla Order # or Frame ID (if available) 

Scooter Model and Purchase Year

Description of Problem (attach pictures and videos if possible)

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