***During the Covid-19 Pandemic, it's normally taking about 5-12 days even with the fast shipping option (domestic warehouse). This time frame begins from the day you receive your tracking number. We thank you in advance for your patience during these difficult times.***
FAQ on Shipping Orders:
Q: How long will take my motorcycle to be shipped out?
A: We will ship your scooter within 2-3 business days of your order placement. Usually we ship out fast, anyhow schedule a truck pickup sometimes takes longer to 5-7 days.
Q: How long will it take the motorcycle to arrive?
A: Ready Stock are shipped from our L.A. warehouse by truck deliver. Estimated Delivery Time: 5-12 days (Contiguous U.S. only. )
**Please note that your shipping / tracking information can not be tracked immediately. We create your tracking label after your package has left our location.**
Q: "I HAVE AN ORDER CONFIRMATION, BUT NO TRACKING NUMBER AFTER A FEW DAYS"
A: We create your tracking label after your package has left our warehouse.
Fast shipping option: You will receive the tracking number for your order very soon, it will take 2-3 days, and you will be able to track it all the way to you.
This method of shipping is the best option we have to keep prices low for you and shipping times reasonable.
Q: "KOPPLA HAS SHIPPED MY MOTORBIKE AND IT'S on the way, BUT I NEED TO CANCEL AND GET A REFUND, IS THIS POSSIBLE?"
A: Once the scooter was picked up by a truck, refunds are not available. It's simply impossible for us to get it ship back. Furthermore, the pickup cost for lifting a ultra big & heavy package back to warehouse is astronomical. We’d really think you should try our motorcycle, cause it's pretty cool.
While we do have 15 days return policy if you insist, but a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Q: Do I need to pay for tax?
A: 1. If you buy a complete KOPPLA motorcycle, no tax will be charged for orders shipped domestic US and the EU. (tax will be charged for customers in NZ/Norway/Switzerland/South Korea)