Due to the battery chemistry, there is a normal, expected reduction in range/capacity that Power Packs can yield over time and usage. Depending on use and storage conditions, Power Packs will degrade during the duration of this Limited Warranty period. KOPPLA will only repair or replace pursuant to this Limited Warranty a Power Pack that exhibits a nominal storage capacity reduction of greater than 20% of the published nominal capacity, as measured by an authorized KOPPLA dealer.
Further, this Limited Warranty only covers KOPPLA Motorcycles or Power Packs/Power Tanks that are operated according to “proper use” and “under normal operating conditions.” For purposes of this exclusion, the following definitions apply:
“Normal operating conditions” require routine care and maintenance of the KOPPLA Motorcycle and Power Packs as described in the Owner's Manual.
“Proper use” means only the use of a motorcycle in the manner intended for a rider and passenger on a KOPPLA Motorcycle with proper safety equipment as described in this Owner's Manual, in accordance with local regulations.
“Proper use” also means charging the Power Pack, using only KOPPLA authorized chargers, after each use and storing it in a fully charged state, or recharging it every 30 days, or keeping it on the charger when in storage or not in regular use.
In addition, this Limited Warranty does not cover:
The cost of parts and labor involved in any routine care and maintenance and/or the replacement of parts due to normal wear and tear, use, or deterioration, including but not limited to: tires, brake pads and rotors, belt drive, fork seals, grips, foot pegs, and the seat;
Damage caused by Water. Most of our item have some level of proofing against dust and wet conditions, but they are NOT water-proof.
This warranty does not cover tire and spoke damage resulting from extreme off road use;
Any cosmetic concerns that arise as a result of environmental conditions, owner abuse, misuse, lack of routine care and maintenance, and/or improper use;
Damage, malfunctions, or performance problems caused by overload, exceeding speed limits, modifications or alterations to KOPPLA Motorcycles and/or Power Packs that cause the Motorcycle or Power Pack to fail;
Damage, malfunctions, or performance problems caused by fire, collision, accident, or improper storage;
Damage, malfunctions, or performance problems caused by airborne industrial pollutants (e.g., acid rain), bird droppings, tree sap, stones, flood water,
windstorms, or other similar occurrences.
IN ALL CASES
Whether the problem is covered under warranty or not, please be sure that we are happy to help you get it properly fixed anyway:
- Let us know what is the problem exactly, better with pictures to illustrate. Our experts will carefully diagnose the issue and spot it.
- Be aware that it's your responsibility to ship the item to the manufacturer repair centre properly without being damaged during delivery
For warranty issues, please contact: support@kopplamoto.com
